The Influence of Work Stress and Workload on the Performance of Response Team Employees of the Cirebon Regency Fire Department

Abstrak

This study examines how work stress and workload affect the performance of firefighting officers (Response Team) in Cirebon Regency, an institution whose employees work 24-hour shifts covering a wide geographical area with limited personnel. The study involved 93 of 120 Response Team officers using a Likert 1–5 scale questionnaire analyzed with IBM SPSS Statistics. Results show that higher work stress significantly decreases employee performance (β = −0.381, t = −2.658, p = 0.009). Workload within a reasonable range has a positive and significant effect on performance (β = 0.476, t = 2.954, p = 0.004). Simultaneously, both variables significantly influence employee performance (F = 4.451, p = 0.014), explaining 9.1% of the performance variation. It is recommended that the Fire Department implement stress reduction programs, psychological support, and balanced workload management to improve the performance and welfare of emergency service officers