Business Opportunities in Mobile Phone Repair Services Amidst Digital Dependency in Education, Business, and Public Communication

Abstrak

The development of digital technology has increased people's dependence on smartphones to support their education, business, and communication activities. High smartphone usage intensity increases the risk of device damage, creating a continuous need for mobile phone repair services. This study aims to analyze the business opportunities of mobile phone repair amidst digital dependency. A qualitative approach with a descriptive literature review method was employed. Data were obtained from scientific journals, books, and relevant publications discussing smartphone usage, digital dependency, and technology-based service businesses. The study's findings indicate that digital dependency has led to a steady and recurring demand for mobile phone repair services. Mobile phone repair businesses contribute to cost efficiency by reducing the need to purchase new devices and extending smartphone lifespan, while also contributing to e-waste reduction. The study concludes that mobile phone repair businesses offer significant and sustainable opportunities, playing a vital role in supporting education, business, and communication activities in the digital age.