The Influence of Communication Skills and Work Environment on Turnover Intention with Work Engagement as a Moderating Variable in an Islamic Business Perspective (Case Study at PT Tri Citra Perdana Batang Hari Ogan)

Abstract

This study aims to analyze the influence of Communication Skill and Work Environment on Turnover Intention with Work Engagement as a moderating variable, especially in the perspective of Islamic Business, at PT. Tri Citra Perdana Batang Hari Ogan. The research approach used in this study is a quantitative approach. The study population was 80 employees of PT Tri Citra Perdana and used a quantitative approach with questionnaire and documentation data collection methods, which were analyzed using SmartPLS 4.The results of the test analysis indicate that Communication Skills, Work Environment, and Work Engagement do not have a positive influence on Turnover Intention. Meanwhile, Work Engagement does not directly moderate the influence of these two variables on Turnover Intention. From an Islamic Business perspective, practicing gentle and wise Communication Skills, as well as creating a fair and supportive Work Environment, are in line with the recommendation of QS. Ali 'Imran: 159 to be gentle, which is very important to increase emotional attachment and significantly reduce employee Turnover Intention.