The Effect of Organizational Citizenship Behaviour (OCB) and Work Discipline on Nurses Performance at Linggajati Hospital

Abstract

Nurses' performance is a critical determinant of healthcare service quality, particularly in regional hospitals that face resource constraints and high service demands. This study aims to analyse the effect of Organizational Citizenship Behaviour (OCB) and Work Discipline on nurses' performance at Linggajati Hospital. This study employed an associative quantitative approach using the Structural Equation Modelling–Partial Least Squares (SEM-PLS) method. The research population consisted of 103 nurses, with a sample of 100 respondents selected through purposive sampling. Data were collected via a Likert-scale questionnaire and analysed using SmartPLS software. The results indicate that Work Discipline has a positive and significant effect on nurses' performance, whereas Organizational Citizenship Behaviour (OCB) does not have a significant direct effect. Simultaneously, OCB and Work Discipline explain 81.8% of the variation in nurses' performance, demonstrating a strong explanatory power of the research model. These findings suggest that in a hospital work environment characterised by high levels of regulation and procedural requirements, compliance with rules and work discipline plays a more dominant role than extra-role behaviour. This study provides an empirical contribution to the development of organisational behaviour research, particularly within the context of the healthcare sector and regional hospitals.

Keywords: Organizational Citizenship Behaviour (OCB); Work Discipline; Nurses Performance; SEM-PLS; Linggajati Hospital.